Thank you for choosing our products. We value your satisfaction and want to ensure that you have a positive experience with our products. In the event that you are not completely satisfied with your purchase, we offer a 14-day refund policy, subject to the following terms and conditions:
1. Eligibility: This refund policy applies to products purchased directly from Co Print Web Store. The product must be in its original condition, unused, undamaged, and in its original packaging.
2. Timeframe: You have 14 days from the date of purchase to request a refund. The refund request must be initiated within this period.
3. Refund Process: To initiate a refund, please contact our customer support team via email or contact form. Provide your order details, including the purchase date, order number, product information and detailed photo’s and video’s of the failure reason that is shown as a refund reason. Our customer support team will guide you through the refund process. You can directly send emails to firstname.lastname@example.org .
4. Return Shipping: If a return is required, you will be responsible for shipping the product back to us. The product must be securely packaged to avoid damage during transit. We recommend using a trackable shipping method for your return. Necessary return delivery address will be shared with you regarding to your region once your refund is approved. All the shipping costs and/or additional customs taxes that might occur will be handled by the customer. Please return items with all accessories and packaging. If you do not, we may deny the return.
5. Inspection and Approval: Upon receiving the returned product, we will inspect it for any damage or signs of use. If the product is found to be in its original condition, a refund will be issued within 7 business days. The refund will be processed using the original payment method used during the purchase.
6. Exclusions: This refund policy does not apply to software, downloadable content, or services. Products that have been tampered with, modified, or damaged due to negligence or misuse are not eligible for a refund. Certain items, such as printable parts that we share on our website for you and additional items such as adapters, cables, tubes, fittings etc. are non-returnable. Therefore any failure on those spare parts will not make our own product refundable.
7. Shipping and Handling Charges: Shipping and handling charges are non-refundable, except in cases where we have shipped the wrong product or the product arrived damaged.
8. Purchases from an authorized reseller of Co Print: The return policy for purchases made from a reseller’s website is subject to the reseller’s return policy. Please reach out to the reseller for more information.